CANCELLATION & REFUND POLICY

1. Nature of Voluntary Contributions

All contributions made to Eedhal Foundation for the Natchathiravanam tree plantation initiative are purely voluntary non-profit donations.

2. Exception: Technical Glitch & Duplicate Charges

While donations are generally non-refundable, we understand that payment gateway or network transmission errors can occasionally cause unintended duplicate charges.

• Eligible Scenarios: You were charged twice for the same transaction, or funds were debited from your account without a receipt/transaction ID generated.
• Reporting Bounding Window: You must notify our finance team within 7 business days from the transaction date.
• Proof Required: Please provide your transaction reference number, bank debit screenshot, and full name.

3. Sponsorship Cancellation Policy

Once a family grove package (up to 6 members) or individual tree sponsorship is confirmed and logged in our central register, cancellation requests cannot be accepted.

Trees are tagged and mapped to astrological coordinates in real time to facilitate seamless field operations in our preserves (e.g., Megamalai, Theni / Iritty, Kannur).

4. Force Majeure & Weather Delays

Our team takes meticulous care to ensure maximum sapling survival rates. However, natural events such as extreme drought, heavy monsoons, wildfires, wildlife activity, or pest outbreaks are beyond human control.

In the event of sapling loss due to natural forces, monetary refunds will not be issued. Instead, Eedhal Foundation will re-plant saplings during the next optimal planting season subject to fund availability.